Self Storage Elephant and Castle Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Elephant and Castle provides storage services, related handling services and, where applicable, removal and transport services within our service area. By making a booking, placing goods into storage, or arranging associated services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, partnership, company or other entity using or intending to use our services.
Services means the provision of storage units, storage space, and related services such as loading, unloading, handling, transport or removal within our operating area.
Site means any storage facility or premises operated or managed by Self Storage Elephant and Castle.
Unit means any individual storage unit, container, room or allocated space provided to the Customer.
Goods means any property stored or handled by us on behalf of the Customer.
2. Scope of Services
Self Storage Elephant and Castle provides secure self storage units and related services for personal, business and household goods. Subject to availability, we may also offer associated removal and transport services to and from our Site or within our general service area. All services are subject to these Terms and Conditions and any additional written terms agreed at the time of booking.
3. Booking Process
3.1 Bookings for storage or removal-related services may be made in advance. A booking is considered an offer by you to purchase services from us in accordance with these Terms and Conditions.
3.2 We may request information regarding the type, quantity, and approximate value of the Goods, as well as access requirements and any special handling needs. You must ensure all information provided is accurate and complete.
3.3 A booking is only confirmed when we have issued a written confirmation or similar acknowledgement of acceptance, and, where required, you have paid a deposit or initial payment. We reserve the right to refuse any booking at our discretion.
3.4 Where removal or transport services are requested, the booking may be subject to a site visit, inventory assessment or further questions to determine access, parking constraints, and any specialist equipment required.
4. Access and Use of Storage Units
4.1 Access to Units is permitted during our advertised opening hours or as otherwise agreed. We may vary opening hours or temporarily restrict access for safety, maintenance or operational reasons. Where reasonably possible, we will provide notice of significant changes.
4.2 You are responsible for securing your Unit, including the provision and safe use of a suitable lock where required. You must not share keys, codes or access devices with unauthorised persons.
4.3 You must not store or bring onto the Site any prohibited or dangerous items, including but not limited to:
a. Explosives, weapons or ammunition
b. Flammable or combustible materials, gases or liquids other than small domestic quantities appropriately packaged
c. Toxic, corrosive, radioactive or hazardous substances
d. Perishable goods or live animals
e. Any illegal goods or materials, including counterfeit or stolen property
4.4 You agree to use the Unit and Site in a safe and responsible manner and not to cause nuisance, damage or disturbance to us, our staff, other customers or neighbouring properties.
5. Payments and Charges
5.1 Storage charges are payable in advance on the dates and at the rates specified at the time of booking or renewal. Charges may be calculated on a weekly or monthly basis or as otherwise notified.
5.2 Removal, transport, handling and any additional services may be charged separately, either as a fixed fee, hourly rate or combination of both, as notified to you prior to the service being carried out.
5.3 All prices are stated exclusive of any applicable taxes unless otherwise specified. Where tax applies, it will be charged at the prevailing rate.
5.4 Payment methods will be notified at the time of booking. You are responsible for ensuring that payment details remain valid and that payments are made on or before the due date.
5.5 If payment is not received by the due date, we may charge interest on overdue sums at a reasonable commercial rate and may apply late payment or administrative fees. We also reserve the right to suspend access to the Unit and any related services until payment is brought up to date.
5.6 We may review and vary our tariffs and charges from time to time. Where applicable to ongoing contracts, we will provide reasonable notice of any change in recurring storage charges.
6. Deposits and Security
6.1 We may require a deposit as security for performance of your obligations under these Terms and Conditions. The amount of any deposit will be notified prior to commencement of services.
6.2 The deposit may be used by us to cover unpaid charges, damage to the Unit or Site caused by you or your agents, or costs incurred as a result of your breach of these Terms and Conditions.
6.3 Subject to any deductions made in accordance with these Terms and Conditions, any remaining balance of the deposit will be returned to you following the termination of the agreement and vacation of the Unit.
7. Cancellations and Amendments
7.1 You may cancel a storage booking prior to the agreed start date by providing reasonable notice. We reserve the right to apply a cancellation fee where short notice is given or where we have incurred costs in preparation for the booking.
7.2 For removal, transport or handling services, a minimum notice period for cancellation or amendment may apply. If you cancel or significantly amend the booking within this period, we may charge a reasonable fee reflecting the time reserved, staff allocation, vehicle allocation and any other costs incurred.
7.3 If you fail to attend a scheduled removal, transport or access appointment without notice, we may treat this as a late cancellation and charge a corresponding fee.
7.4 We may cancel or postpone services where it is not safe or practical to proceed, including due to severe weather, access restrictions, safety concerns, or non-payment. Where possible, we will seek to reschedule, but shall not be liable for any costs you incur as a result of such cancellation or postponement, save where caused by our negligence.
8. Customer Responsibilities
8.1 You are responsible for packing, labelling and securing your Goods to a standard sufficient to withstand normal storage and handling, unless we have explicitly agreed in writing to provide packing services.
8.2 You must inform us in advance if any Goods require special handling, are fragile or unusually heavy, or may pose an elevated risk if mishandled.
8.3 You must keep your contact details up to date, including any change of address or other details necessary for billing and communication.
8.4 You must comply with all regulations and notices displayed at the Site and follow any reasonable instructions given by our staff in relation to safety, access, parking or the use of equipment.
9. Waste and Environmental Regulations
9.1 You must not deposit any waste, refuse, discarded packing materials or unwanted items in your Unit or around the Site other than in designated containers provided for this purpose.
9.2 You are responsible for removing all personal waste, including unwanted furniture, packaging and other materials, unless otherwise agreed as part of a paid clearance service.
9.3 Hazardous waste, electrical items or regulated materials must be disposed of in accordance with applicable laws and regulations. You must not leave such items at the Site or request that we dispose of them unless we have specifically agreed to provide a compliant disposal or recycling service for a separate fee.
9.4 We reserve the right to charge reasonable fees for the removal and disposal of any waste or abandoned items left by you, including any additional handling, transport or disposal costs we incur.
10. Our Liability
10.1 We will exercise reasonable skill and care in providing our services. However, storage and removal services inherently carry risks, and you are strongly advised to arrange adequate insurance cover for your Goods.
10.2 Unless expressly agreed in writing, we do not provide insurance for your Goods. Any insurance obtained is your responsibility, and you should ensure the level of cover is sufficient for the full value of the Goods.
10.3 We shall not be liable for loss, damage or deterioration to Goods arising from or caused by the following, unless directly resulting from our negligence:
a. Inherent defects, natural deterioration or atmospheric conditions
b. Insufficient or improper packing or preparation by you or your agents
c. Acts or omissions of third parties not under our direct control
d. Burglary, theft or malicious damage where reasonable security measures are in place
e. Fire, flood, storm or other events beyond our reasonable control
10.4 Our total liability for loss or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable sum taking into account the storage fees paid and any specific written agreement regarding declared values, unless otherwise required by law.
10.5 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the services provided.
10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
11. Customer Indemnity
11.1 You agree to indemnify and keep us indemnified against all claims, costs, damages and expenses incurred by us as a result of:
a. Your breach of these Terms and Conditions
b. The storage or handling of any prohibited, illegal or hazardous Goods
c. Damage caused by you, your Goods, or any person under your control to the Site, our property, other customers, or third parties.
12. Lien and Sale of Goods
12.1 We have a lien over all Goods in our possession for all sums due and payable to us under these Terms and Conditions.
12.2 If sums remain unpaid for a period specified in our notices to you, we may, following reasonable attempts to contact you and subject to applicable law, sell or otherwise dispose of some or all of the Goods in order to recover outstanding amounts and costs of sale or disposal.
12.3 Any surplus proceeds from such sale, after deduction of outstanding sums and reasonable expenses, will be held for you. If you cannot be contacted within a reasonable period, we may deal with the surplus in accordance with applicable law.
13. Termination and Vacating the Unit
13.1 You may terminate the storage agreement by providing notice in accordance with any minimum notice period specified at the time of booking.
13.2 On termination, you must remove all Goods from the Unit and leave it clean, clear and in the same condition as at the start of the agreement, fair wear and tear excepted.
13.3 If you fail to vacate the Unit on or before the agreed termination date, storage charges will continue to accrue and we may exercise our rights under the lien provisions set out above.
13.4 We may terminate the agreement immediately if you commit a serious or persistent breach of these Terms and Conditions, fail to pay sums due, or engage in behaviour that endangers others or the security of the Site.
14. Data Protection and Privacy
14.1 We will collect and process personal data in connection with the provision of services, including for administration, billing, security and legal compliance.
14.2 We will handle personal data in accordance with applicable data protection laws and our privacy practices as notified to you from time to time.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
16.3 These Terms and Conditions, together with any written agreement specific to your booking, constitute the entire agreement between you and us in relation to the services and supersede any prior oral or written statements or understandings.
16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal will apply to that period of service.
